How to Get 1-on-1 Cronus Zen Support
Join the Cronus Zen Central Discord, open a private support ticket, and provide the details the team needs to help resolve your setup problem.
Who can use 1-on-1 support
Personal ticket support is available to Ultimate-tier members. It gives you a private place to explain a Cronus Zen, controller, connection, or script problem directly to the support team.
If you are not currently an Ultimate member, visit the subscriptions page to compare plans. General questions can still be sent through the website contact page.
Step 1: Join the CZC Discord server
Open the official Cronus Zen Central Discord invite and join the server with the Discord account you want to use for support.
Make sure your Discord account is linked or identifiable as needed for the team to confirm your Ultimate membership.
Step 2: Open a support ticket
In the Discord server, scroll to the support category and open the contact-us channel. Select Create Ticket to start a private conversation with the support team.
When the ticket menu asks for a category, select the closest match—Support, Purchase, More Information, or Other—so the request reaches the appropriate team.
Step 3: Include the right information
A clear first message reduces follow-up questions and helps the team diagnose the problem faster.
- State whether you use PlayStation, Xbox, Nintendo Switch, or PC.
- Name the controller and any authentication controller connected to the Zen.
- Describe which Zen ports are being used and whether the connection is wired or wireless.
- Include the Zen firmware version and the browser used for Zen Studio Live.
- Explain what you expected, what actually happened, and any error shown on screen.
- List the cables, resets, firmware steps, or other fixes you have already tested.
Contact support through the website
You can also open the CZC contact page, fill in the form, and select Send Message. Use this option for general account or website questions that do not require an Ultimate 1-on-1 setup ticket.
Support normally replies as soon as possible, but response time can vary with ticket volume. Avoid opening duplicate tickets for the same issue.
FAQ
Is 1-on-1 Discord support available on every plan?
No. Private 1-on-1 ticket support is an Ultimate-tier benefit.
Where do I open a Discord ticket?
Open the contact-us channel under the support category and select Create Ticket.
Can I contact CZC without Discord?
Yes. Use the website contact form for general support and account questions.